Current Processing Times
Processing times are Monday-Friday and do not include shipping times.
35-40 business days: Custom/Handmade Color Rings.
5-10 business days: Silky Curls, Cyberlox Falls, and Color Samples.
3-5 business days: Streaks/Fringes, Cyberlox/Crin, Braiding Hair, Weaving Hair, Prebonded Hair, Tinsel Hair, Angelina Fiber, Plastic & Tubing, Hair Color, Installs & Styling, and non-custom Color Rings.
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Ordering and Shopping Cart
- How do I place an order?
- How long will it take for my order to be delivered?
- How do I cancel an order?
- I am an international customer but the shopping cart is asking me for a US state. What do I do?
- I am licensed retailer interested in your products; do you offer wholesale pricing?
- Do you accept returns or exchanges?
- An item from my order is missing, damaged, or incorrect. What do I do?
- The color printed on my cyberlox or bulk hair package is different from the name I ordered from your website. Did you make a mistake packing my order?
- Can I change my order once I have placed it?
- Something I want to order is listed as "OUT OF STOCK." When will it be available again?
Shipping and Location
- Where are you located?
- Can I come pick up my order in person?
- Do you ship internationally?
- How much does shipping cost?
- How many colors can I get in my falls?
- Will [some color] match my hair?
- How do I care for my falls?
- The elastics on my falls broke, help!!
- Can I wash my falls? How?
- How long does my hair have to be to wear falls?
- How do I put in falls?
- How do I hide that little nubby thing at the top of my loose falls?
- Can you make custom dreads, braids, or twists?
- What do I do if my dreads start to get ratty?
- Can you make dread falls mounted on clips?
- How do you make falls?
- How many colors can I get in my extensions?
- Will [some color] match my hair?
- Can I wash my extensions? How?
- How long does my hair have to be to wear extensions?
- How do I put in my extensions?
- Will you put in my extensions for me?
- I live in [some place]. Where can I get extensions done?
- How do you make extensions?
Do-It-Yourself Hairpieces and Extensions
- How do I make hairpieces and extensions?
- What kind of hair do I need to use for dreads?
- What types of payment do you accept?
- What is Paypal?
- I want to pay with cash or a money order. Where can I send it?
- I want to pay with a Western Union wire transfer. Where can I send it?
- What kinds of money orders do you accept?
- Why was my credit card declined?
We also accept orders via mail or fax. You can download a copy of our mail/fax order form here. The regular form has spaces for up to 10 items; if you are planning to place a larger order, you can get a copy of our extended order form here.
The processing time is the amount of time that passes from the day that you pay for your order until the day that we ship it. Processing times do not include the amount of time that your order spends in transit once it has been shipped.
Your order is subject the processing time posted on the front page of the website at the time of payment. If your order contains items with different processing times, then the longest time is the one that applies to it. If you pay via cash or money order, the processing time that is posted when we receive payment is what applies to your order, not the processing time that is posted when you place the order itself.
After that, shipping times depend on the shipping method you choose as well as where you are located. For domestic shipments, First Class Mail and Priority Mail usually take around 2-3 business days, Parcel Post takes around 7-14 days, and Express Mail takes 1-2 days. For international shipments, First Class Mail usually takes around 7-28 business days, Priority Mail takes around 7-14 business days, and Express Mail takes around 5 business days.
Please note that the shipping times are estimates and are *not* guaranteed. Shipments may take longer during heavy volume (like holidays), and international packages may be held and inspected by customs before being released for delivery.
If the order has already been paid for, but has not been shipped, please contact us from the e-mail address that you placed the order with and let us know that you'd like to cancel. Please include your order number in your message.
If you order has already been shipped, then you cannot cancel it.
You can also fax us your license at (650) 362-2336. Please make sure to include your e-mail address; we will not set up an account without a valid e-mail contact.
Wholesale pricing is available for licensed retailers only. If you are not a licensed business, do not ask for a wholesale account. Your request will be declined.
Returns: A store credit for the value of the goods will be issued once we receive the return. Please note that shipping is not refundable and will not be included in the credit.
Exchanges: The customer is responsible for all shipping costs associated with exchanges, including the return shipping of the original item as well as shipping for the replacement.
Incorrect/Damaged Items: In cases of incorrect (for example, the wrong color or size) or damaged items, we offer the option of either a replacement or a refund. We will cover the cost of return shipping.
This applies to cyberlox as well; we oftentimes do not use the manufacturer's names for colors, so the name on the color chart will not always match up to the name printed on the bag that you receive. If you need to know the exact brand name/color name as given by the manufacturer, it is your responsibility to contact us BEFORE ordering.
PO Box 1886
Pacifica, CA 94044
Please make sure to put the sample in a plastic bag along with a note indicating what product you want your sample matched with (for example "kanekalon jumbo braid" or "human weaving hair") and your e-mail address in the envelope. When we receive it, we'll match it up and let you know what comes closest.
Please do not put your e-mail address inside the plastic bag. The only thing that should be in the bag is the hair sample.
If you would rather see the colors in person, you can order color samples or color rings from us in the Color Rings section.
When I Kick Shins first opened, we sold dreads at EXTREMELY low prices. We were able to do this by sacrificing quality; if your dreads fall into that low price/low quality category and you send them in for repairs, we will do everything we can to make sure that they come back to you looking better than they did when they were brand new :)
If you would rather save a little cash, you can also repair them yourself. Dread, braid, and twist falls can all easily be dismantled. Just cut the elastics and pull the hair off. Each dread/braid/twist is made individually before being mounted, so they can withstand being pulled apart from each other. Once you've got them taken apart, get a new elastic and loop the hair over it again. It should be pretty self explanatory how to do so once you've taken them apart and seen how they're attached.
As for loose falls, we cannot stress this enough: BE CAREFUL WHEN REPAIRING THEM! The first thing you'll need to do is remove the rubberbands around the fall that create the little nub at the top. Then hang the fall over something (towel racks are great for this). Once you've got it hanging up, you can remove the original elastic and put a new one on. If you fumble with it and accidentally drop the hair, the towel rack (or whatever you hang it over) will be there to keep the hair from falling in a tangled, irreparable mess on the floor. Then put rubberbands back around the top and you're done!
Run your falls through water with some diluted shampoo if they become dirty. Do not use conditioner on them; it will build up on the hair. Let your falls hang dry when done. Wait until they are *completely* dry before you try to brush them.
These washing instructions apply to loose, dread, braid, and twist falls. DO NOT WASH CURL FALLS OR THEY MAY LOSE THEIR SHAPE!
Tutorials page - Our own collection of original tutorials.
Hair Extensions Forum - A forum for all things hair-related, including lots of helpful tutorials and a critique section where you can get advice on how to improve your work. This site also hosts and archive of the old Heavenly Hair Forum. We post there under the username "ikickshins."
Quinnster's Hair Guide - The original resource for alternative hair extensions. This site hasn't been updated in a while, but the tutorials are all still very helpful and the picture galleries are great for inspiration.
Dread To Be Different - If you're a member of VampireFreaks, make sure to join the Dread To Be Different hair cult -- home to a wide array of tutorials that you can't find anywhere else! We post there under the username "Leperqueen."
Our Kanekalon Jumbo Braid, Kanekalon Silky Straight, Heat Resistant Kanekalon Jumbo Braid, and ShapeShifter Monofiber are all suitable for dreads. The ShapeShifter and Heat Resistant Kanekalon Jumbo Braid will need to be sealed longer and more thoroughly than the regular kanekalon because of their high resistance to heat, but once they is sealed they will hold the dread shape very well.
Our Toyokalon Yaky Pony is not suitable for dreads. It is not made from kanekalon and it will not react to heat in the same way that kanekalon does. If you try to make dreads from toyokalon, they will unravel very quickly and easily.
The Toyokalon Yaky Pony is primarily intended for braids. Toyokalon is also good for loose hairpieces and falls, but it is not durable enough for loose extensions and will get tangled and ratty after a few days. We recommend using the ShapeShifter Monofiber for loose extensions.
PO Box 1886
Pacifica, CA 94044
Please make sure to include your order number with your payment. Thanks!
PO Box 1886
Belmont, CA 94044
You can send the transfer to *any* Western Union location in California. As long as you send it to California, we'll be able to pick it up at our local Western Union. Please e-mail us with the Money Transfer Control Number (MTCN) once you have sent your payment.
Got a question that's not answered here? Feel free to ask!