OUT OF THE OFFICE ~ JULY 24TH THROUGH AUGUST 3RD

We will be out of the office July 24th through August 3rd. Orders placed by 5 PM Pacific July 24th will be processed before we leave; orders placed after that will begin processing when we return on August 4th. Thank you for your patience!
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$1 JEWELRY SALE!

All products in the
Jewelry section are
now only $1.00, while
supplies last!


    - Loose Falls
    - Silky Curls
    - Dreads
    - Krinklepuffs
    - Cyberlox Falls
    - Streaks/Fringes
    - Hair Feathers


    - Cyberlox/Crin
    - Braiding Hair
    - Weaving Hair
    - Prebonded Hair
    - Angelina Fiber
    - Plastic & Foam
    - Hair Color
    - Installs & Styling
    - Color Rings


    - Hair Accessories
    - Goggles & Lashes
    - Mini Top Hats
    - Jewelry
    - Thrift Shop!
    - CLEARANCE


Check the status of your CUSTOM order here!

Click here to visit the tutorials page!

Ordering and Shopping Cart
- How do I place an order?
- How long will it take for my order to be delivered?
- How do I cancel an order?
- I am an international customer but the shopping cart is asking me for a US state. What do I do?
- I am licensed retailer interested in your products; do you offer wholesale pricing?
- Do you accept returns or exchanges?
- An item from my order is missing, damaged, or incorrect. What do I do?
- The color printed on my cyberlox or bulk hair package is different from the name I ordered from your website. Did you make a mistake packing my order?
- Can I change my order once I have placed it?
- Something I want to order is listed as "OUT OF STOCK." When will it be available again?


Shipping and Location
- Where are you located?
- Can I come pick up my order in person?
- Do you ship internationally?
- How much does shipping cost?


Hairpieces/Falls
- How many colors can I get in my falls?
- Will [some color] match my hair?
- How do I care for my falls?
- The elastics on my falls broke, help!!
- Can I wash my falls? How?
- How long does my hair have to be to wear falls?
- How do I put in falls?
- How do I hide that little nubby thing at the top of my loose falls?
- Can you make custom dreads, braids, or twists?
- What do I do if my dreads start to get ratty?
- Can you make dread falls mounted on clips?
- How do you make falls?


Extensions
- How many colors can I get in my extensions?
- Will [some color] match my hair?
- Can I wash my extensions? How?
- How long does my hair have to be to wear extensions?
- How do I put in my extensions?
- Will you put in my extensions for me?
- I live in [some place]. Where can I get extensions done?
- How do you make extensions?

Do-It-Yourself Hairpieces and Extensions
- How do I make hairpieces and extensions?
- What kind of hair do I need to use for dreads?

Payment
- What types of payment do you accept?
- What is Paypal?
- I want to pay with cash or a money order. Where can I send it?
- I want to pay with a Western Union wire transfer. Where can I send it?
- What kinds of money orders do you accept?
- Why was my credit card declined?

How do I place an order?
To place an order, click on the purple "add to cart" buttons beside any of the items that you want to buy. Once you have added everything, follow the instructions in our shopping cart to complete checkout and place your order. If you are ordering any custom items, please make sure to include your color choices in the box on the first page of the shopping cart.

We also accept orders via mail or fax. You can download a copy of our mail/fax order form here. The regular form has spaces for up to 10 items; if you are planning to place a larger order, you can get a copy of our extended order form here.



How long will it take for my order to be delivered?
Current processing times are 35-40 business days for Custom/Handmade Color Rings, 5-10 business days for custom Loose Falls, Silky Curls, Cyberlox Falls, Streaks/Fringes, Color Samples, and 1-3 business days for in-stock Cyberlox/Crin, Braiding Hair, Weaving Hair, Plastic & Foam, Hair Dye, Installs & Styling, Hair Accessories, Goggles & Lashes, Mini Top Hats, Jewelry, Thrift Shop, and Clearance.

The processing time is the amount of time that passes from the day that you pay for your order until the day that we ship it. Processing times do not include the amount of time that your order spends in transit once it has been shipped.

Your order is subject the processing time posted on the front page of the website at the time of payment. If your order contains items with different processing times, then the longest time is the one that applies to it. If you pay via cash or money order, the processing time that is posted when we receive payment is what applies to your order, not the processing time that is posted when you place the order itself.

After that, shipping times depend on the shipping method you choose as well as where you are located. For domestic shipments, First Class Mail and Priority Mail usually take around 2-3 business days, Parcel Post takes around 7-14 days, and Express Mail takes 1-2 days. For international shipments, First Class Mail usually takes around 7-28 business days, Priority Mail takes around 7-14 business days, and Express Mail takes around 5 business days.

Please note that the shipping times are estimates and are *not* guaranteed. Shipments may take longer during heavy volume (like holidays), and international packages may be held and inspected by customs before being released for delivery.



How do I cancel an order?
If the order has not yet been paid for, then no action is required to cancel it. The order will automatically be canceled after the second month of nonpayment.

If the order has already been paid for, but has not been shipped, please contact us from the e-mail address that you placed the order with and let us know that you'd like to cancel. Please include your order number in your message.

If you order has already been shipped, then you cannot cancel it.



I am an international customer but the shopping cart is asking me for a US state. What do I do?
In the "Select your US State for sales tax" box, select "No state or province" if you are located outside the United States.



I am licensed retailer interested in your products; do you offer wholesale pricing?
We offer wholesale pricing for many of the products in the catalog. Please e-mail us at hair@ikickshins.net with your business information and a scan of your business license and we will send you a copy of our terms.

You can also fax us your license at (650) 362-2336. Please make sure to include your e-mail address; we will not set up an account without a valid e-mail contact.

Wholesale pricing is available for licensed retailers only. If you are not a licensed business, do not ask for a wholesale account. Your request will be declined.



Do you accept returns or exchanges?
General: We do not accept returns/exchanges for special orders or clearance items. To be eligible for a return or exchange on an item that is NOT special order or on clearance, you must notify us within 3 days and the return must be postmarked within 7 days of receipt of the original shipment. All items must be in their original, unopened packaging and clearly unused in order to be eligible for a return or exchange. If an item is returned to us opened, used, or late, we will not accept the return and the item will be sent back at the customer's expense.

Returns: A store credit for the value of the goods will be issued once we receive the return. Please note that shipping is not refundable and will not be included in the credit.

Exchanges: The customer is responsible for all shipping costs associated with exchanges, including the return shipping of the original item as well as shipping for the replacement.

Incorrect/Damaged Items: In cases of incorrect (for example, the wrong color or size) or damaged items, we offer the option of either a replacement or a refund. We will cover the cost of return shipping.



An item from my order is missing, damaged, or incorrect. What do I do?
In cases of incorrect (for example, the wrong color or size) or damaged items, we offer the option of either a replacement or a refund. We will cover the cost of return shipping.



The color printed on my cyberlox or bulk hair package is different from the name I ordered from your website. Did you make a mistake packing my order?
The names of colors on our website do not necessarily match the names printed on the bags of hair that you will receive if ordering bulk hair. Because we carry multiple brands, we have many colors with the same names; for example, we have two colors labeled as "hot pink," but we list one of those shades as "neon magenta" because the two colors are completely different from each other.

This applies to cyberlox as well; we oftentimes do not use the manufacturer's names for colors, so the name on the color chart will not always match up to the name printed on the bag that you receive. If you need to know the exact brand name/color name as given by the manufacturer, it is your responsibility to contact us BEFORE ordering.



Can I change my order once I have placed it?
If your order hasn't shipped yet, yes, you can change it. However, changing an order can oftentimes delay it, so the processing time may be a bit longer than what's posted on the website.



Something I want to order is listed as "OUT OF STOCK." When will it be available again?
If we know when an item will be back in stock, it will be listed at the top of the page that the product is sold on. If there is not a date listed or if the item has been removed from the catalog entirely, then the item is on backorder and we do not know when it will be back in stock. Sometimes backorders can take several months and some items end up being discontinued instead of becoming available again.



Where are you located?
We are located in Pacifica, California, but will gladly ship to you no matter where you're at. I Kick Shins does not have a salon or retail location; we are strictly internet-based.



Can I come pick up my order in person?
Sorry, but we do not offer local pick-up.



Do you ship internationally?
Yes! We ship via USPS First Class Mail International, USPS Priority Mail International, and USPS Express Mail International.



How much does shipping cost?
Shipping costs vary depending on the size and weight of your order, the shipping method you choose, and where it is being shipped to. For a quote on shipping, we recommend adding items to your shopping cart and selecting the appropriate shipping information. You are not placing an order until you submit payment information, so you can use the cart to figure out shipping charges as much as you like without ordering anything.



How many colors can I get in my falls or extensions?
Color choices for Loose Falls are unlimited; no matter how many colors you choose, the price does not come up. Color choices for Silky Curls and Cyberlox Falls vary by length; please refer to the descriptions of those products for color choice limits :)

Will [some color] match my hair?
We offer a custom color matching service as well as samples for customers who aren't sure what color will work for them. For custom color matching, just send a sample of your hair--or anything that you want us to match the color of--in a plastic baggy to:

Sarah Giaconi
PO Box 1886
Pacifica, CA 94044

Please make sure to put the sample in a plastic bag along with a note indicating what product you want your sample matched with (for example "kanekalon jumbo braid" or "human weaving hair") and your e-mail address in the envelope. When we receive it, we'll match it up and let you know what comes closest.

Please do not put your e-mail address inside the plastic bag. The only thing that should be in the bag is the hair sample.

If you would rather see the colors in person, you can order color samples or color rings from us in the Color Rings section.



Can you make custom dreads, braids, or twists?
Sorry, but due to high demand that we are unable to meet, we no longer accept custom orders for dreads, braids, or twists. We list pre-made sets as time permits. Please follow us on Facebook, Tumblr, or Twitter for announcements when pre-made dreads, braids, and twists are available.



What do I do if my dreads start to get ratty?
If your dreads come unraveled at all, twist them with your hands and heat them up a bit with a hair dryer or pour some boiling water over them. You can also send them back and we'll repair them for you for the cost of shipping; please contact us if interested!

When I Kick Shins first opened, we sold dreads at EXTREMELY low prices. We were able to do this by sacrificing quality; if your dreads fall into that low price/low quality category and you send them in for repairs, we will do everything we can to make sure that they come back to you looking better than they did when they were brand new :)



How do I care for my falls?
Store your falls in the bags that they come in (or in plastic bags). If your loose falls get tangled, a wig spray or any spray-on detangler can be used to help. Do NOT brush dread, braid, silky curl, or twist falls. If you have braids, twists, curls, or dreads added into loose falls, take care to brush around them.



The elastics on my falls broke, help!!
If the elastics on your falls break or end up stretched out badly, you can send them back and we'll repair them for you. Repairs are free; all you need to cover is the cost to ship them back to you. Please contact us if you would like to take advantage of our free repair service.

If you would rather save a little cash, you can also repair them yourself. Dread, braid, and twist falls can all easily be dismantled. Just cut the elastics and pull the hair off. Each dread/braid/twist is made individually before being mounted, so they can withstand being pulled apart from each other. Once you've got them taken apart, get a new elastic and loop the hair over it again. It should be pretty self explanatory how to do so once you've taken them apart and seen how they're attached.

As for loose falls, we cannot stress this enough: BE CAREFUL WHEN REPAIRING THEM! The first thing you'll need to do is remove the rubberbands around the fall that create the little nub at the top. Then hang the fall over something (towel racks are great for this). Once you've got it hanging up, you can remove the original elastic and put a new one on. If you fumble with it and accidentally drop the hair, the towel rack (or whatever you hang it over) will be there to keep the hair from falling in a tangled, irreparable mess on the floor. Then put rubberbands back around the top and you're done!



Can I wash my falls? How?
Try to avoid actually washing your falls as it will wear them out quicker. The best thing to do is air them out or use a little Febreeze. However, if you absolutely must wash them, here's how:
Run your falls through water with some diluted shampoo if they become dirty. Do not use conditioner on them; it will build up on the hair. Let your falls hang dry when done. Wait until they are *completely* dry before you try to brush them.

These washing instructions apply to loose, dread, braid, and twist falls. DO NOT WASH CURL FALLS OR THEY MAY LOSE THEIR SHAPE!



Can I wash my extensions? How?
When washing your hair with extensions in, you only really need to get your scalp and you shouldn't have to wash them more than once a week or so. Try using a dilute shampoo solution, and be sure to rinse VERY thoroughly. After washing, do NOT dry your extensions with a hair dryer; the heat may melt them!



How long does my hair have to be to wear falls?
Your hair needs to be long enough to put into a ponytail or pigtails, and preferably long enough to twist them into buns. If your hair is not long enough for falls, we recommend wearing extensions or wigs instead.



How do I put in falls?
Check out the tutorials page :)



How do I hide that little nubby thing at the top of my loose falls?
Check out the tutorials page; along with instructions on how to put it falls, it also shows how to hide the tops of them.



How long does my hair have to be to wear extensions?
Your hair needs to be at least 2-3 inches long to install our single-ended extensions. If your hair is less than 2-3 inches long, we recommend wearing wigs. If your hair is longer than your extensions, we recommend installing them using a blanket-stitch braid.



How do I put in my extensions?
Check out the tutorials page:)



Will you put in my extensions for me?
Sorry, but we do not offer extension installation services.



I live in [some place]. Where can I get extensions done?
We recommend looking in your local phone book for salons in your area, doing them yourself, or finding a friend to help you.



How do I make hairpieces and extensions?
There are many types of hairpieces and extensions and innumerable ways to make them yourself. Here are some resources that will help you out:

Tutorials page - Our own collection of original tutorials.

Hair Extensions Forum - A forum for all things hair-related, including lots of helpful tutorials and a critique section where you can get advice on how to improve your work. This site also hosts and archive of the old Heavenly Hair Forum. We post there under the username "ikickshins."

Quinnster's Hair Guide - The original resource for alternative hair extensions. This site hasn't been updated in a while, but the tutorials are all still very helpful and the picture galleries are great for inspiration.

Dread To Be Different - If you're a member of VampireFreaks, make sure to join the Dread To Be Different hair cult -- home to a wide array of tutorials that you can't find anywhere else! We post there under the username "Leperqueen."





What kind of hair do I need to use for dreads?
You need to use kanekalon hair to make dreads. If you come across a package of jumbo braid hair that says "100% synthetic" on the package and does not say "kanekalon" anywhere, it is not kanekalon and it will not seal. Some of the products on our Braiding Hair page are suitable for dreads, but others are not.

Our Kanekalon Jumbo Braid, Kanekalon Silky Straight, Heat Resistant Kanekalon Jumbo Braid, and ShapeShifter Monofiber are all suitable for dreads. The ShapeShifter and Heat Resistant Kanekalon Jumbo Braid will need to be sealed longer and more thoroughly than the regular kanekalon because of their high resistance to heat, but once they is sealed they will hold the dread shape very well.

Our Toyokalon Yaky Pony is not suitable for dreads. It is not made from kanekalon and it will not react to heat in the same way that kanekalon does. If you try to make dreads from toyokalon, they will unravel very quickly and easily.

The Toyokalon Yaky Pony is primarily intended for braids. Toyokalon is also good for loose hairpieces and falls, but it is not durable enough for loose extensions and will get tangled and ratty after a few days. We recommend using the ShapeShifter Monofiber for loose extensions.



What types of payment do you accept?
We accept payment via money order, concealed cash (at your own risk!), Paypal, credit cards (Visa, Mastercard, American Express, and Discover), and Western Union. Sorry, no personal checks, no bank transfers, and no foreign currencies. Payment must be made in United States Dollars (USD).



What is Paypal?
Paypal (www.paypal.com) is an online payment service through which you can instantly send funds from your bank account or credit card.



I want to pay with cash or a money order. Where can I send it?
Sarah Giaconi
PO Box 1886
Pacifica, CA 94044

Please make sure to include your order number with your payment. Thanks!



I want to pay with a Western Union wire transfer. Where can I send it?
Our mailing address is:

Sarah Giaconi
PO Box 1886
Belmont, CA 94044

You can send the transfer to *any* Western Union location in California. As long as you send it to California, we'll be able to pick it up at our local Western Union. Please e-mail us with the Money Transfer Control Number (MTCN) once you have sent your payment.



What kinds of money orders do you accept?
If you're in the United States, any money order you can get your hands on is perfectly acceptable. If you're outside of the United States, you need to send an international money order in United States Dollars (USD).



Why was my credit card declined?
When a card is declined, our credit card processor does not give a specific reason why it happened. Therefore, we do not know why your credit card was declined. We recommend contacting your credit card company to find out what the problem is :)



Got a question that's not answered here? Feel free to ask!
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