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Currency - All prices are in AUD

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I Kick Shins

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Help (FAQ)

How long will it take for my order to be delivered?

Orders placed and paid for by 5:00 PM Pacific Monday through Friday usually ship out the next business day.  Orders placed after 5:00 PM Pacific are packaged up the next business day and shipped the day after that.

Business days are Monday through Friday and do not include weekends or holidays.

Orders placed while we are closed over the weekend are packaged up on Monday and shipped on Tuesday.

After that, delivery times depend on where you're located and which shipping method you choose.  The times listed below are estimates and are not guaranteed; sometimes the mail is slower during times of high volume like holidays, delayed due to bad weather (especially during winter), and sometimes international packages are delayed due to customs.

We occasionally give free shipping upgrades if a faster option doesn't have much of a price difference.  If you are intentionally using a slower shipping option for scheduling purposes, please let us know when you order and we'll make sure not to give any upgrades.

"Priority Mail" and "Priority Mail Flat Rate" are the same service, just different prices.  If both options come up for your order, it's best to go with whichever one costs less :) 

Domestic
(United States)

International
(Outside the United States)

First Class: 3-5 business days.

First Class: 1-4 weeks.

Priority Mail: 2-3 business days.

Priority Mail: 1-2 weeks.

Express Mail: 1-2 business days.

Express Mail: Approx. 1 week.

Parcel Select: 5-10 business days.
(4-6 weeks for AK, GU, HI, and PR).

 



How do I cancel an order?

If your order has not been shipped, please contact us from the e-mail address that you placed the order with and let us know that you'd like to cancel. Please include your order number in your message.

If your order has already been shipped, you can no longer cancel it.  You're welcome to return the goods for a refund once you receive it, though.


What does my order status mean?

Awaiting Payment - You chose Western Union, cash, or money order as your payment method, and we have not received your payment yet.  This order status will also come up if you've paid with an eCheck through Paypal and it hasn't cleared yet.

Awaiting Fulfillment - We have received payment for your order, but your order has not been shipped yet.

Awaiting Shipment - You have asked us to ship your order at a date later than our normal processing times.  Your order has been packaged up, but hasn't been shipped yet.

Shipped - Your order has been shipped! :)  USPS has a bit of a delay in updating tracking numbers, so it may take anywhere from a few hours to about a day for tracking updates to start showing for your shipment.

Manual Verification Required - We have contacted you via e-mail and are waiting for a response before we can process your order.

Cancelled - Your order has been cancelled.  If you've already paid, a refund has also been issued.


Where are you located?

We are located in Pacifica, California, but we ship worldwide. I Kick Shins does not have a salon or retail location; we are online only.


Can you match my hair color?

We can certainly try!  We offer a custom color matching service for customers who aren't sure what color will work for them. For custom color matching, just send a sample of your hair--or anything that you want us to match the color of--in a plastic baggy to:

I Kick Shins
690 Roberts Rd #383
Pacifica, CA 94044
United States

Please make sure to put the sample in a plastic bag along with a note indicating what product you want your sample matched with (for example "kanekalon jumbo braid" or "human weaving hair") and your e-mail address in the envelope. When we receive it, we'll match it up and let you know what comes closest.

Please do not put your e-mail address inside the plastic bag. The only thing that should be in the bag is the hair sample.

We are also happy to take color comparison pictures for you.  If you'd like to see a few similar colors side by side, contact us and we'll get back to you as soon as possible!

 

I would like to pay via Western Union.  Where do I send it?

Please make Western Union money transfer payments payable to:

Sarah Giaconi
690 Roberts Rd #383
Pacifica, CA 94044
United States

You can send the payment to any location in California and we'll be able to pick it up :)

Once you've sent payment, please e-mail the MTCN (Money Transfer Control Number) to us at ikickshins@gmail.com or send it through the contact form.

Unpaid Western Union orders will be left open for one week.  If we do not receive payment after one week, your order will be canceled and you will need to place a new one.

 

I would like to pay via cash or money order.  Where do I send it?

We accept cash and money orders in USD only.  Sorry, but we do not accept personal checks.

Please send payments to:

Sarah Giaconi
690 Roberts Rd #383
Pacifica, CA 94044
United States

We check the mail box once per week, usually on Friday evenings.  Orders paid via cash and money order are packaged up the following Monday and are shipped out on Tuesday.

Unpaid orders will be left open for two weeks.  If we do not receive payment after two weeks, your order will be canceled and you will need to place a new one.


What kind of hair do I need to use for dreads?

You need to use kanekalon hair to make dreads. If you come across a package of jumbo braid hair that says "100% synthetic" on the package and does not say "kanekalon" anywhere, it most likely is not kanekalon and it will not seal-- or at least, it won't seal as well as kanekalon.  Sometimes PP fiber/100% synthetic will seal a little bit. Most of the products on our Braiding Hair section are suitable for dreads, but some are not.

Our Kanekalon Jumbo Braid, Kanekalon Silky Straight, High Heat Kanekalon Jumbo Braid, and ShapeShifter Monofiber are all suitable for dreads. The ShapeShifter and High Heat Kanekalon Jumbo Braid will need to be sealed longer and more thoroughly than the regular kanekalon because of their high resistance to heat, but once they are sealed they will hold the dread shape very well.  They won't shrink down like regular kanekalon and will be softer/squishier overall.